Psychosocial online counseling for refugees at Malteser accommodations in North Rhine-Westphalia

In cooperation with Malteser Werke gGmbH, Ipso offers internet access points for psychosocial counseling via the platform www.ipso-care.com at refugee accommodations in North Rhine-Westphalia. This gives the particularly vulnerable group of residents improved access to culturally sensitive and empathetic support at eye level in their own language. They are subject to increased psychosocial stressors due to their difficult living conditions during the COVID-19-pandemic and the reduced availability of psychosocial support services.

Counseling is provided by psychosocial counselors trained by Ipso in Value Based Counseling in more than 15 languages, with a focus on highly requested languages like Arabic, Dari / Farsi and Kurmanji. The aim of the low-threshold psychosocial intervention is to enable clients to develop coping strategies for stressful experiences and to increase their self-efficacy.

The internet access points are designed as safe spaces with the necessary technical equipment in the accommodations to guarantee the confidentiality of the video counseling sessions via www.ipso-care.com. On-site social workers assist clients in using the Internet platform, e.g. in setting up user accounts or booking appointments. The service is being introduced as a pilot project in the field of mental health in North Rhine-Westphalia.