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Mental Health and Psychosocial Well-being for All Through a Professional and Accessible Digital Platform
Funded by Peloton

This project aimed to support disadvantaged and vulnerable groups, especially migrants and refugees, through low-threshold access to VBC and providing individual counseling as well as group sessions. We established a multicultural team of highly professional counselors qualified in our VBC method who used their Arabic, Dari, English, Farsi, Greek, Hindi, Italian and Portuguese mother tongues especially for this. Our counseling service was scaled up many times and was made even more low-threshold through us developing and providing our IPSO Care app as well as translating our online services into other languages.

online counseling sessions
languages provided by the IPSO Care app
people reached online

Our IPSO Care app was programmed in 12 languages: Arabic, English, Farsi, French, German, Greek, Hindi, Italian, Pashto, Russian, Somali and Tigrinya. It also includes video chat and journal functions.

Our service was able to reach the target groups directly through establishing cooperation with migrant organisations and shelters – 7 in Berlin and 12 in other regions belonging to Malteser Werke – our main cooperation partner. Before the Russian war of aggression in Ukraine, our target groups were mainly people from Afghanistan, Iran, Iraq and Syria and other neglected groups from India, Italy, Pakistan, Portugal and Turkey and since May 2022, mainly Ukrainians who fled to Berlin from the war.

The project reached 1,578 people through online counseling for a total of 5,234 sessions; 1,030 people also participated in in-person consultations and 312 people participated in group discussions that included 145 Ukrainians and 146 people who fled from the Taliban in Afghanistan during autumn 2021.




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